Information for students, faculty and staff regarding COVID-19. (Updated: 31 March 2020)

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Make sure that Umeå University has the correct e-mail address to you!

As Umeå University has switched to a new Ladok version, the e-mail address you have used for your studies may no longer be the same as in Ladok. This may affect your ability to receive notifications from Cambro or Moodle. Therefore, you must log in and check your email address.

In the middle of December 2018, Umeå University switched to a new version of Ladok, the system where your courses, study programmes, and other information about your studies are stored. Your email address is also registered there.

In the new version, an e-mail address was automatically specified for you, which is probably not the same as you previously selected for your contacts with Umeå University. This means, among other things, that e-mails relating to your studies may have been sent after 6 December to an e-mail address that you do not monitor instead of the one you usually use. This also applies to mailings from all our student services, such as learning platforms (Cambro and Moodle).

Log in to Ladok and check your email address

In order for you to receive emails from the learning platforms or the department to the address you want to use, you will need to check and possibly change your email address in Ladok. If you are studying a course right now, you must do this as soon as possible, preferably today. Do this:

  1. Go to
  2. Choose Umeå University as your university in the list.
  3. Log in with your Umu-id and password.
  4. Select My pages.
  5. Click Change contact channels.
  6. Enter the email address you use*.
  7. Click Save.

* You are free to choose any email address you want, as long as it is an address that you check regularly. If you previously have used your '[Umu-id]' address, you may want to enter that address for your further communication with the university. Please note - do not use '[Umu-id]'! It is an address that only exists to identify you in the university's computer system.

The email address you enter in Ladok will be the same address for your communication with all Swedish universities where you currently are or have been a student.

It may take a few hours for the address you selected in Ladok to appear for you when you enter Cambro or Moodle, but as soon as you have changed the address in Ladok, that's the address where you will receive any messages from Cambro or Moodle.

Messages that may have been sent after 6 December to your previously chosen email address can unfortunately not be retrieved. If you are expecting messages from your teacher, you may need to contact him or her and ask for the information.

Are you waiting for emails from the university? Check your spam

If you have ensured that your email address is correct in Ladok but still does not receive messages from your teacher or anyone else at the university, then look in your spam folder. If you find messages from the university there, you should move them to the inbox, since many e-mail services will empty the spam folder automatically after some time.

Add the domain ( as a trusted sender if this is possible in your e-mail program. This may reduce the risk that messages from Umeå University will end up in the spam folder.

Why does this happen?

To and from, companies that provide e-mail services can "greylist" e-mail coming from addresses. This may be because the email service (such as Hotmail, Live, Gmail) has received many emails at some point from an address, which has lead the company to assess such messages as spam. This is a problem that unfortunately affects most major organizations from time to time.