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How to get the support you have been granted

On this page you will find out what the most common support means. You also get to know what to do to access them.

Once you have applied and received a decision on support, there are things you need to do to access the support. Here are the most common kinds of support.

How to get the support you have been granted

  • Adaptations during written examinations

    Examples of such adaptations are extended time, access to a separate room or access to a computer running special software.

    You must always register for written examinations at least ten working days before the examination date. The course coordinator decides whether or not you can get the adaptations during the examination. Contact the department´s contact person well in advance to find out what you need to do.

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  • Adaptation of course materials

    This means that the material is made available in the format you need. It may include braille, tactile images or a large print. The material can also be made available by having a person reading the text, or scanning and editing the text for reading out loud using speech synthesis. If the material you need in adapted format is of a kind that is being distributed during the course or programme, please contact the contact person for the department or for your study programme.

    Contact persons for disability support at departments and study programmes

    If you need to get the course literature in adapted format, turn to the University Library.

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  • Adaptation of premises

    This may, for example, involve signage, permanent hearing loops, the need for renovations of premises or provision of door openers.

    Adaptation of premises can take time to prepare. If you need this support, it is important that you submit your application for support for disability already when you apply for education.

    Once you have been given a decision on adaptation of premises, turn to the contact person at the relevant department to find out how to proceed.

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  • Additional teaching support

    For example, you may receive additional teaching support in connection with internships or when writing reports, or for clarifications regarding other study assignments.

    Contact your contact person at the study programme or the department to find out how to proceed.

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  • Assistance with taking notes

    This means that another student in your course receives compensation for taking notes for you during lectures and scheduled seminars. You must be present at the lectures and seminars where you will receive assistance with taking notes. You will not receive assistance with taking notes for group work or recorded web-based lectures.

    You will receive the notes as soon as possible after the lecture or seminar, either as paper copies or in digital form. The person who takes notes for you will review the notes together with you and provide clarifications if needed.

    At firsthand, you yourself ask another student if they want to take notes for you. The department's or programme's contact person for disability support can also help you with recruiting another student to provide assistance with taking notes.

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  • Assistance with writing

    This means that someone writes down what you say when you are unable to write yourself. Assistance with writing is usually used in connection with written assignments and examinations.

    The coordinator informs you how to proceed if you have received the support assistance with writing.

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  • Educational interpreting

    This means that sign language interpreting, writing interpreting or deaf-blind interpreting is provided in study-related contexts.

    Educational interpretation can take time to prepare. If you need this support, it is important that you submit your application for support for disability already when you apply for education. The coordinator informs you how to get the support.

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  • Group room priority

    This means that you are given priority when it comes to booking group rooms.

    Show your decision on support for one of the staff in Infocenter. Book group rooms at least six days before the date you wish to use the room.

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  • Individual study plans

    This means that the course layout can be adjusted according to your disability.

    Contact your contact person at the study programme or department to find out how to proceed.

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  • Mentor

    If you have been approved mentor support, you will meet with a tutor who can support you in improving your study technique and for planning and structuring your studies.

    To start the mentor support, contact your coordinator. The tutor will contact you when it's time for the first meeting.

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  • Provision of lecture material in advance

    In order to give you the opportunity to acquaint yourself with the material used by the teacher in the classroom, teachers can make sure that you get access to the lecture material in advance.

    Talk to your current teacher to get this support.

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  • Sound recording

    You who have been granted support for disability have the right to make audio recordings of lectures.

    The Umeå University rules on sound recording during lectures is only available in Swedish. If you can´t read Swedish, ask someone who does to translate the rules found in "Ljudupptagning, fotografering och filmning mm i samband med undervisningssituationer", found in the Legal Framework at Umeå University.

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  • Special equipment

    Special equipment available in connection with teaching situations are:

    • adjustable desks and chairs
    • portable hearing loops
    • backrest or seat cushion.

    Such equipment can also be used during written examinations.

    Show your decision on support for staff in Infocenter to get the support. If you need the same support for written examinations, you must report your needs no later than 10 days before the exam date to your contact person at the study programme or the department.

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  • Support from another student or personnel

    This may, for example, involve providing visual support by escorting you, providing support for orientation or navigating virtual learning environments. This person may also provide support when equipment needs to be moved between lecture halls.

    "Support of fellow student" as stated in the decision you received from the coordinator may be a fellow student or an employee.

    If it is a fellow student who will perform the practical support, you at firsthand ask another student in your course. The contact person at your course or study programme can also help you find a student.

    If it is an employee who will accompany you, show your decision on support to one of the staff in Infocenter. Book for escorting at least five working days before the date you need the escort.

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  • Transcription

    This involves converting videoed teaching into text.

    Transcription can take time to prepare. If you need this support, it is important that you submit your application for support for disability already when you apply for education.

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