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You who have a booked appointment for counselling

If you need to cancel a booked appointment, you can call or send an e-mail to the person you were supposed to meet, or contact Infocenter. For your first booked counselling session, you and that person will meet in Infocenter in the Universum Building at Campus Umeå.

Cancel a booked appointment

If you know who you were supposed to meet with for your counselling session, you can call or send an e-mail to that person. You may find the person's contact information on our website.

Search for the person to find their e-mail address or phone number.

If you don´t know the name of the person you were supposed to meet, call Infocenter at 090-786 50 00 and leave a message.

Important to know before the counselling session

According to the Swedish Patient Data Act, we need to write a record in a journal for your visits to us. You must therefore bring an identity document to your visit so that we know that you are really you.

All of the staff at the Student Health Service observes confidentiality, which means nothing you say during a counselling session may be carried on.

Find your way to your booked appointment

The first time you come to a booked counselling session, we will pick you up in the waiting room at the Infocenter.

If you have been to a counselling session previously, you can go directly to the room where you will meet with the social counsellor. If you are unsure that you can find the room, you can always ask for assistance at the Infocenter. Otherwise, this is how to find your way:

  1. Go to level 2 in Aula Nordica (Brashörnan).
  2. Follow the sign Salong höger and enter the glass doors.
  3. Continue on to the end of the corridor, towards the sign Studenthälsan (Student Health Service).
  4. Go up the first staircase.
  5. Go through the entrance door to the Student Health Service and continue straight to the waiting room.

If you need to use a lift

  1. Use the main entrance into Aula Nordica.
  2. Take the lift to level 2B and continue through the glass doors.
  3. Continue on to the end of the corridor, towards the sign Studenthälsan (Student Health Service).
  4. Take the lift to level 2.
  5. Continue through the entrance door to the Student Health Service and further on to the waiting room.