Service design, 15 credits
Required Knowledge
General entry requirements and English 6/level 2, Mathematics 3b or 3c or Mathematics Further level 1b or 1c or Mathematics C, Civics 1b or 1a1+1a2/level 1b or 1a1+1a2Literature
Valid from: 2022 week 30
Course literature
Designing the invisible
: an introduction to service design
London :
Bloomsbury Publishing :
2018 :
342 s. :
ISBN: 9781472572585
Mandatory
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Reading instructions: Author: Lara Penin
Reference literature
This is service design thinking [Elektronische Ressource]
: basics-tools-cases
Stickdorn Marc, Schneider Jakob
Lanham :
BIS publ. :
2012 :
Online-Ressource (224 p.) :
ISBN: 9789063693169 (e-book)
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