Most frequently asked questions right now

I am becoming a new student at Umeå University. Where can I find answers to all my questions?

We are pleased that you have chosen Umeå as your study destination! As a new student, you may have lots of questions before you start studying.

Here is information about most of the things you need to know as a new student.

Find out how to get the best experience of the student website.

Where do I find login to Canvas, Ladok, TimeEdit, Email and M365?

You log in using your UMU ID. As a new student with us, you’ll gain access to it about a week before the start of the term.

The easiest way to access the systems you want to log into is by using ‘Shortcuts’. This is a pink menu that appears on every page of the student website. You can expand or collapse the menu using the plus or minus symbols. 

• On a computer, you’ll find “Shortcuts” on the right-hand side of every page on the student website. 
• On a mobile device, tap the menu in the top right-hand corner and select the “Shortcuts” heading.

I wish to submit consents so I can get student discounts, how do I do that?

You may be able to get certain discounts from some companies if you allow them to check that you are a student and a member of a student union. 

Give your consents here

I cannot log in or experience problems with one of the University's systems. How can I find out if there are any service disruptions?

The University Servicedesk posts messages when there is planned system maintenance or technical disruptions. Change language when you reach the Operational information site to read the posts in English.

Stay up to date on service disruptions - Operational information

I have lost my mobile phone, or have got a new one. How do I solve the MFA login?

Once you have received your new mobile phone, you can reset your Multi-Factor Authentication (MFA) to log in to the University services.

Guide to reset MFA

If you do not have a digital ID, please contact Servicedesk for help.

Here are some more frequently asked questions and answers for new students.