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Infocenter is here to help

Umeå University has close to 50 departments, over 4,000 employees and 30,000 students. This means that things can work differently within different parts of the University. Instead of spending your time and energy on trying to understand the organisation, we have gathered knowledge and guidance in one place – Infocenter.

Internationella Studenter

Image: Simon Jönsson


Visit Infocenter

At Infocenter, you can collect your UMU card, get help finding your way around the premises, and all sorts of other questions relating to the University and your time as a student here. We can answer most of your questions, and if we do not have an answer right away, we can help you can get it.

Infocenter is found on the second floor in the Aurora Building. Find Infocenter on the map

Visit the Student Health Service, the study guidance or the IT support

The Universum Building will be undergoing refurbishment between 2026 and 2028. To visit the student health service, the student counselling service and IT support you will need to go to alternative locations. You can find out how to get there on their respective web pages.

Find out what applies to all services that have been situated in the Universum Building until the start of the refurbishment.

Opening hours - summer and autumn 2026

Regular opening hours

The reception in Infocenter is open Monday to Friday regular weekdays.
Visiting hours: Infocenter: 08:30–16:00

Telephone hours: 08:30–16:00
Phone number: +46 90-786 50 00

Different opening hours during the summer

10–14 August
Telephone hours: 10:00–14:00
The reception in Infocenter: 09:00–15:00

17–21 August
Telephone hours: kl. 08.30–16.00
The reception in Infocenter: kl. 09.00–15.00

From 24 August
Regular opening hours apply.

Send us a message

We will be answering enquiries via the contact form throughout the summer, but as we have a reduced team between 8 June and 21 August, it may take a little longer than usual to receive a reply during that period.

Send a message to Infocenter

Use the form to send a question or a message to Infocenter.

Contact form

The University is a public authority. Messages that you submit here are stored in accordance with Swedish law. Read more at umu.se/en/gdpr about how we process personal data.

Latest update: 2026-08-10

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Welcome to new students

There are some things you need to prepare before your studies start.

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Find your welcome information

All you need to know about the start of your course or programme.

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Frequently asked questions

FAQ about admission, selection results, accommodation and user account.