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Creating Smart Public Services with the Internet of Things

PhD project Leaders in public sector have come to a conesensus that complex problems in the public sector cannot be addressed with money or standard solutions. The research concentrates on how IoT enables the creation of smart public services and the value they create.

The application of IoT to create smart city services is an example of IT-enabled public sector innovation affecting all areas of a city, such as administration, transportation and healthcare. The ability to transmit contextual data over space and time can lead to the improvement of both process- and human efficiency, generate new, and enhance existing services, and provide better delivery of public services and support citizen participation. While many examples illustrate the potential benefits of IoT for local governments, the deployment must be carefully executed to avoid unforeseen difficulties. The research shows how digital innovation in smart public services through the application of IoT happens internally as well as externally and across several dimensions of smartness.

Head of project

Ott Velsberg
Visiting researcher

Project overview

Project period:

Start date: 2017-03-01

Participating departments and units at Umeå University

Department of Informatics

Research area

  • Project members

    External project members

    Public sector, mainly Estonian municipalities.

Project description

In recent years, Internet of Things (IoT) has gained presence in all areas of life. Whilst private sector is the forerunner in the adoption of these devices, public sector usage has been lagging. With the rise of smart initiatives, public organizations are increasingly implementing IoT. This research explores the role of IoT in public sector service innovation and examines and highlights the outcomes of the innovation process.

Latest update: 2019-09-18