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IT support and help

This webpage is for students at Umeå University in need of IT support. Before contacting us via the servicedesk form, please check the Manual website if there is a manual for your problem or question.

Starting from 10 June, you must have activated MFA

Umeå University is increasing security to reduce the risk of unauthorised access to your information or account.

Starting from 10 June, students will need to have activated MFA (multi-factor authentication) to log into various systems, such as Canvas and the student web.

Here is a guide on how to activate MFA.

If you have not changed your Umu-id password after 7 May, you need to do so before activating MFA. If you need assistance or have questions about MFA, please contact ITS Servicedesk.

Contact Servicedesk

or fill in your contact information

What can we help you with


Call or visit ITS Servicedesk

Call us weekdays between 8.30 - 16.30 at 090-786 63 00

Visit us weekdays between 8.30 - 16.00 at Infocenter, Universum. 

Latest update: 2024-05-07