This course examines how innovations in information technology (IT) and the digital properties they have can be used to develop business processes. The course addresses the development of organizational flexibility and how to stimulate IT-supported innovation of business processes. An important dimension in this context is to understand and anticipate trends and changes in both technology development and market development as well as knowledge of methods and tools to support organizational product and service innovation. Customers are particularly important to include in innovation processes as they can contribute both important insights and skills in development processes, which have important implications for business processes. During the course, key issues in innovation research will be addressed and related to digitalization. The course provides an overall picture of the debate about the nature of the innovation process and how IT and digitalization affect innovation processes.
