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Socially Aware Dialogue Management

PhD project In  order  to  move  from  current,  limited  chatbot  interactions  with  automated systems  towards  more  useful  dialogues  we  need  to  develop  dialogue  systems that have a better understanding of the user and the social context in which the  dialogues  take  place.  

Head of project

Suna Bensch
Associate professor
E-mail
Email

Project overview

Project period:

2020-06-01 2024-06-01

Participating departments and units at Umeå University

Department of Computing Science

External funding

Marcus and Amalia Wallenberg Foundation

Project description

In the  other  hand  the  dialogue  system  should  use its knowledge of the user and the social context to direct the dialogue, resolve ambiguities and create expectations of the interaction. 

This will lead us from are active AI system that only reacts to the input of a user to an interactive AI system that can incorporate question answers series, but also returning questions asking for explication, checking whether information is understood, explaining which user input is not understood or should be formulated in a different way, etc.  

However,  where  a  user  has  a  pretty  good  (and  simple)  model  of  the  AI system when the chatbot is very limited (e.g.  limited to filling in numbers or yes/no questions), this becomes more complex when the dialogues become more realistic and interactive. 

Thus, the expectations of users about the capabilities of the AI system will increase and perhaps become unrealistic.  Therefore, the aim of this project is to develop a dialogue system that can gradually get more realistic while keeping  the  user  informed  about  its  capabilities.  

This should provide a good balance between naturalistic dialogues and user expectations at all times.  We will start from dialogue systems already developed by members of the group and incorporate specific social concepts such as social practices, conventions and norms to achieve the desired interactivity without the problems of scalability of completely free natural language dialogues. 

In order to test the usability of the developed dialogue system we aim to have at least one use case related to social robotics.

Affiliated to WASP-HS

The project is part of the Wallenberg AI, Autonomous Systems and Software Program - Humanities and Society (WASP-HS). The program is initiated and generously funded by the Wallenberg Foundations. The vision of WASP-HS is to realise excellent research and build competence on the ethical, economic, labor market, social and legal aspects of Artificial Intelligence.

For more information about the research and other activities in the program, please visit WASP-HS.

External funding