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Forgot your password or username?

If you want to change or need to retrieve your Umu-id password or username, your can do so through the activation guide in Servicedesk.

I remember my username but not my password

If you have activated your user account and remember your Umu-id username, but have forgotten your password, you can get a new password through Forgot password at Servicedesk.

I remember my password but not my username

If you have forgotten your username but remember your password, you can ask to retrieve your username through Forgot username at Servicedesk.

I have forgotten both my password and username

There are three ways of retrieving your username and choosing a password.

  • If you activated your user account through your Universityadmissions.se account, you can go through the same activation process again. During this process, you will be able to see your username and choose a new password.

  • If you have activated your user account using a temporary identity, you must request a new temporary identity. You can obtain your new temporary identity in three ways by stating your:
    • mobile phone number
    • email address
    • registered Swedish home address

If you did not register your mobile phone number or your email address when you activated your identity, you can only obtain a new identity by post to your registered Swedish home address. Use the form for obtaining a new temporary identity. Please specify in your message that you need a new temporary identity.

  • Students in Umeå can visit Servicedesk at Campus Umeå. Servicedesk is located in the ITS shop on the ground floor of the MIT Building. The opening times are Monday to Friday from 8:30–16:30. You may also reach us by phone during those hours at +46 90-786 63 00.

I would like to change my Umu-id password

You can change your password in two ways.

  1. If you activated your user account through your Universityadmissions.se account, you can go through the same activation process again and in doing so choose a new password.
    Activate user account
  2. Log in to Servicedesk using your Umu-id. Go to My pages in the menu and then Change password.

I have forgotten my password to Antagning.se

If you have forgotten your password to your Universityadmissions.se account, you can request a new password using the link below.

Forgot your password to Antagning.se