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Visit or contact us

You can get brief advice by telephone or during drop-in. During this contact, you can also book an appointment for longer and more counselling sessions. Due to covid-19 extended telephone hours replace drop-in (autumn 2021)

Call us

If you're feeling stressed, worried or depressed, you can get advice on the telephone. It may also apply to other issues, such as relationships, alcohol habits, your study situation or difficulty sleeping.

If you want to book an appointment for counselling, you can do it during our telephone hours. On Thursdays you can talk to a nurse.

The telephone number is: 090-786 51 00.

Telephone hours:

  • Mondays 12:00-13:30
  • Tuesdays 08:30-09:30 and 12.00-13.30
  • Wednesdays 12:00-13:30
  • Thursdays 08:30-9:30 and 12.00-13.30
  • Fridays 12:00-13:30

Extended telephone hours replace drop-in

Due to Covid-19 the Student Health Service pause drop-in and offer extended telephone hours. We can not offer any testing of chlamydia, gonorrhea or HIV. For free testing of sexual transmitted infections we refer to the STD-clinic at University Hospital of Umeå, phone +46 90 -785 91 90.

To order a free chlamydia test and check your result online, visit

Come to drop-in

Our drop-in can be found in the Infocenter at Campus Umeå. Here, you can visit a nurse or a social counsellor.

Find the Student Health Service in the Infocenter 

See a nurse

With our nurses you can receive counselling about physical health issues, self-care, and lifestyle. You can also get tested for sexually transmitted infections (chlamydia and gonorrhea) and HIV. Learn more about submitting samples further down on this page.

Meet with a social counsellor

If you feel stressed, worried or depressed, you can meet with a social counsellor during the drop-in. You may also talk about other things like relationships, alcohol habits, your study situation or that you have difficulty sleeping. When you meet with a social counsellor at the drop-in, you can also book an appointment for a longer counselling.

For those who are coming to drop-in

Bring an ID document!

According to the Swedish Patient Data Act, we need to write a record in a journal for your visits to us. You must therefore bring an identity document to your visit so that we know that you are really you.

If you want to get tested for chlamydia, gonorrhea or HIV

To get tested, come to the drop-in to see a nurse. All sampling is done immediately after meeting with the nurse.

The submitting of samples for chlamydia and gonorrhea means that you who have a vagina will have a sample taken with a cotton swab, and you who have a penis will provide a urine sample. Sometimes it may also be necessary to take samples elsewhere on the body. If you are submitting a urine sample, do not urinate for at least one hour before the visit.

HIV tests are done with a blood sample.

Book an appointment for counselling

During a counselling session, you can talk about for instance how you are feeling, lifestyle issues, relationships or your study situation. To book a an appointment for counselling, call us during our telephone hours or make the booking in connection with a drop-in to see a social counsellor.

The waiting time for coming to the first counselling session is usually 1-2 weeks. You may be offered up to 5 counselling sessions.

Need to cancel or to know how to find your way to an appointment?

Do you need to cancel a booked appointment, or need to find out the way to the room for your appointment? If you have booked appointment, you will find more information here.

Comments or complaints

If you have any comments or complaints about the Student Health Service's services, you are welcome to contact Elin Petersson, head of unit.