Professor Viktor Kaptelinin vid institutionen för Informatik har fått förtroendet att vara en av de ansvariga för en workshop vid konferensen DIS 2014, Designing Interactive Systems, i Vancouver, Kanada, den 21-25 juni , 2014.
Tillsammans med Antonio Rizzo, Italien, Paul Robertson, Skottland, och Stephanie Rosenbaum, USA, kommer Kaptelinin att leda workshopen med titeln Crafting User Experience of Self-Service Technologies: Key Challenges and Potential Solutions vid DIS 2014.
THEME AND AIMS OF THE WORKSHOP: Proliferation of self-service technologies is a hallmark of the modern society. Increasingly often our interaction with service-providing people, such as sales assistants, cashiers, bank tellers, hotel receptionists, and so forth, is replaced by interaction with various service-providing technologies: from simple devices to complex configurations of technological artifacts.
Arguably, self-service technologies have far-reaching, and not yet properly understood, implications for individuals and society, and ample evidence suggests that interaction with self-service technologies can be confusing and frustrating, especially for certain categories of users. Therefore, there is a need for more focused and systematic interaction design explorations into self-service technologies.
This one-day workshop will bring together researchers and practitioners interested in analysis, design, and evaluation of self-service technologies to collectively identify key issues and explore potential approaches in this increasingly important sub-area of interaction design.