Research project AI and robots are progressively introduced in the social services to meet he increased demand for welfare services. A six year long research program will investigate how automation can be introduced in the best way, how it affect employees, the role of leadership and consequences for users.
Automation in terms of robots and AI are increasingly introduced in the social services. This development has raised a number of questions among practitioners and academics, and little is know of how to implement new technology in the best way, or what the consequences are for employees and users. The aim of the program is to study the implementation of automation in the Swedish social services from an organizational and user perspective. The program will provide new and useful knowledge on what municipalities need to consider when implementing welfare technologies in the social services.
Due to the demographic development, social services are implementing welfare technology as one strategy to meet the increased demand for welfare services. Automation in terms of robots and AI are introduced to handle work tasks previously performed by employees. This development has raised a number of questions among practitioners and academics, and little is known of how to implement new technology in the best way, or what the consequences are for employees and users. The aim of the current program is therefor to study the implementation of automation in Swedish social services from an organizational and user perspective.
The program consists of four projects.
